Glossary
Technology terms, in plain English.
64 definitions written for owners and operators, with an example from a real kind of service business.
A
- Acceptance criteria
- Agentic AI
- AI acceptable use policy
- AI agent
- AI copilot
- AI governance
- AI guardrails
- AI hallucination
- AI readiness assessment
- AI receptionist
- AI voice agent
- API
- API key
- Automated decision-making technology (ADMT)
B
C
- Change management
- Chatbot
- Churn rate
- Context window
- CRM
- CRM data hygiene
- Custom GPT
- Customer lifetime value
D
E
F
G
H
I
K
L
M
N
O
P
R
S
- SaaS sprawl
- Sales pipeline
- Sentiment analysis
- Shadow AI
- Single source of truth
- Speed to lead
- System of record
T
V
W
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